Informal Small Business Practice

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About Course

Programme Structure

The Qualification consists of a Fundamental, a Core and an Elective component.

To be awarded the Qualification, learners are required to obtain a minimum of 120 credits.

Fundamental Component: 36 credits

Core Component: 64 credits

Elective Component: 20 credits

What Will You Learn?

  • The learner will be expected to demonstrate the ability to:
  • Understand retail operational requirements.
  • Effective handling of financial transactions.
  • Basic merchandising skills
  • Manage stock
  • Customer service requirements

Course Content

Communication Skills
The requirements of a small business legislation are explained within the context of the business

Numeracy Skills
Relevant legislative requirements are complied with for own business.

Understand the Requirements of Retail Operations
Customer service excellence is implemented and maintained within the business.

Maintain Customer Service in an Informal Retail Business
Customer complaints are handled and resolved to retain customers for the business

HIV/AIDS Awareness
Employee health within the business is explained